& Return Policy

At Zenvoora, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

📦 Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include all accessories and parts

🔄 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

❌ Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged items (not due to our fault)
• Items returned without original packaging
• Final sale or clearance items (if applicable)

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a tracked shipping service to ensure safe delivery

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the item

We will resolve the issue quickly with a replacement or refund.

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your card provider (processing times may vary)
3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

📩 Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: aryadnapro@gmail.com

Thank you for shopping with Zenvoora 💙